Shipping Policy

Thank you for shopping with Jumpy Paws.

Because each collar is personalized specifically for your pet, please allow time for customization and processing before shipment.

Processing Time:
• Personalized orders are usually prepared within 2–5 business days.

Shipping Time:
• United States: 7–12 business days
• International orders: 7–20 business days depending on destination

Please note:
Shipping times may vary during holidays or periods of high demand.

Once your order has been shipped, you will receive a tracking number by email.

Incorrect Address:
Please ensure your shipping address is correct before placing your order.
Jumpy Paws is not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages:
If your package appears lost or delayed, please contact us and we will do our best to assist you.

Contact us:
support@jumpypaws.com