Refund Policy

At Jumpy Paws, every personalized collar is made specially for your pet with care and attention to detail.

Because our products are custom-made, we are unable to accept returns or exchanges for non-quality-related reasons

However, we are happy to offer replacements or refunds in the following situations:

• The item arrives damaged
• The wrong item was received
• Personalization mistakes caused by our team
• Manufacturing defects

Please contact us within 7 days of delivery if there is an issue with your order.

To help us resolve your request quickly, please include:
• Your order number
• Photos of the item
• A brief description of the issue

Please note:
We cannot offer refunds or exchanges for:
• Incorrect spelling submitted by the customer
• Incorrect size selection
• Changes of mind after production begins

Customer satisfaction is important to us, and we will always do our best to help.

Contact us:
support@jumpypaws.com