FAQs

Frequently Asked Questions

1. How do I personalize my collar?
   Simply enter your pet’s name on the product page before adding the item to your cart.
2. How long does customization take?
   Most personalized orders are prepared within 2–5 business days.
3. How long does shipping take?
   Shipping usually takes:
   • USA: 7–14 business days
   • International: 7–20 business days
4. What if I entered the wrong name?
   Please contact us as soon as possible after placing your order. Once production begins, changes may not be possible.
5. Are your collars suitable for cats and dogs?
   Yes! We offer personalized collars for both cats and dogs.
6. Can I return a personalized item?
   Because personalized products are custom-made, we cannot accept returns for customer errors or changes of mind. However, we gladly help with damaged or incorrect orders.
7. How can I contact you?
   You can reach us anytime at:
   support@jumpypaws.com